I went to the Dollar General store at Sullivant and Belvidere in Columbus, OH and , as usual, there was a line stretched all the way into the aisles, with as many as fifteen customers waiting in this so-called 'convenience' store.The very first day I went in there a year ago the clerk was rude.
Even though there was no line he was busy mopping the floor instead of taking care of customers, and told me he'll " help me when he's done!" This wasn't the worst. There has been a pattern of them having 10-15 people in line and their still not opening another register even though they have other personnel on duty. Today, as I mentioned, they had the usual ridiculously long line, because one customer has having a problem with the card reader and the clerk on duty didn't know how to deal with it, yet they still refused to open another register despite my repeated suggestions. Then when another customer started an altercation with me over it, I was told by an employee to leave and never come back, at which point one of their employees assaulted me.
I didn't get his name because he seemed to come out of nowhere and it happened too fast. There was also a threat made by another employee that she would call the police if I didn't just leave. This is no way to treat a customer! None of the people working at this store should have jobs dealing with the public.
Incompetence is one thing.
Incompetence plus an iron hand is inexcusable!
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The most disappointing in user's experience was customer service and staff and assaulted by an employee. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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