Dollar General Corporation - TO ALL DG CUSTOMERS:
I am sorry if you have ever had a bad experience at Dollar General. Please, keep in mind that I am an hourly employee, working as hard as I can every day to pay the bills. I am not with corporate, and there are some things that DG does that I do not agree with, but I know the reasons why they do what they do and feel the need to clear up a few of the most common and easily resolved issues that keep popping up over and over again. Please, bare with me.
1. ID FOR ALCOHOL/TOBACCO: Penalties for failing to ID before an alcohol/tobacco purchase vary from state to state, but range from a $5,000 fine to jail time for any individual caught selling to anyone under age. As a result and precaution, Dollar General has adopted a zero tolerance policy. If Loss Prevention audits our security footage and sees an employee selling without checking ID, that employee is terminated without warning or write-up. I have personally had to fill in at stores that lost their entire staff all at once for failure to ID.
2. PAPER COUPONS: We can only accept coupons that have a barcode we can scan or a promo code we can enter. The coupons that come pre-attached to products are shipped in very limited quantities and not in our control. If you cannot find an item with a coupon attached to it, despite an ad saying our store should have them, there is nothing we can do about it.
3. DIGITAL COUPONS: In order for the digital coupons to work, you must activate the coupons individually online before going to the store. You must enter your phone number into the debit machine before the cashier hits the total button. If they have already hit the total button, they must hit the clear button on the register a few times, let you enter your number, then hit the total button. Because we never received any real training regarding digital coupons, inexperienced cashiers won't know how to handle them. And pulling up the coupons on your phone doesn't do any good. We have to be able to scan a barcode or enter a promo code. The digital coupons have neither. They only work through your phone number in the debit machine.
4. RETURNS & EXCHANGES: You have to have your receipt in order to return something. We can exchange something for other merchandise and/or store credit without a receipt, but you cannot get cash back without the receipt.
5. ITEMS LEFT AT THE STORE: We are more than happy to give you anything you accidentally left at the store after you paid for it. If you have your receipt, it is extremely easy to see exactly what you left and when you left it. All we have to do is check the cameras and verify you left it. If you don't have the receipt, but you remember when you were there, we can still check the cameras and verify. If you call us and let us know you for got your toothpaste or whatever, we can put your name on it and hold it for you to pick up later. If we cannot verify that you left anything and none of the employees remembers it, we cannot replace your items.
Now, if you have any complaints that you want corporate to take seriously, contact them directly and very polite to the CSR's. Screaming and cursing at the CSR's tends to make them put your complaints on the low priority list. People who are polite are taken far more seriously. Posting your complaints on websites like this one only tell other consumers about your experience. Dollar General does NOT check these sites. If you really want to change a problem, take the time to contact corporate. Sites like this never hit their radar. Posting comments, questions, letters, etc on these sites in an attempt to contact Dollar General is a waste of time. The only time you will get a response is when a curious employee gets the idea in their head to see what we are doing wrong so we know what to work on.
I hope this helps all of you. Please, I mean no disrespect to any of you, I am only try to help make your future experiences more positive.
Location: New York, New York
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Comments
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My daughter has worked with Dollar General for 6 years now. She cards everyone before selling cigarettes including her brother whom she knows is over 21.
She also made a customer very upset for not selling to him when he did not have ID and he was clearly over 21. She is by the book for sure. Unfortunately the tobacco force or whatever they call themselves. Agent Collie in Sherwood Arkansas sent a decoy in to Dollar General on Batesville Pike in Sherwood Arkansas.
Tayia asked for ID which they have on camera then this decoy continued talking to her while she was looking at the ID, this too is on camera. Did I mention the Tayia has Asperger's. With this disorder they are distracted easily. This is the first time in 6 years this has happened.
not only did Agent Collie give her a citation to appear in court he asked for her ID when she said her mom had it he drilled as to why. For one her mom is her legal guardian, she can't live alone or do her financial business or medical decisions or drive. Really this was unprofessional on his part to have her crying then drilling her about why her mom had her things. He should have asked to speak with the manager.
So in the sort of things a person who is trying to be independent and do things on her own so that she doesn't have to depend on the state or family for everything is now forced to do just that.
Tayia was and is a very hard worker she would stay over when needed work extra if they asked. She was a very loyal employee to Dollar General.
Tayia also lost her job from Dollar General due to this.
I bought item at an out of town dollar general and decided that I didn't want it when I got home. When I went to the dollar general in my city the manager looked at it and said ,"you have to take that back where you got it." Keep in mind there was absolutely nothing wrong with the item and I had my original receipt.
So I have to take it 200 miles back to where it came from.
Dollar general is a corporation right? I know it was just a lazy manager but who should I contact this about
So I bought a baby set at DG and just washed and itโs all ripped it hasnโt even been 30 days and now she canโt wear it entinte can i return it ?
Just called the store to ask if I could return an item and exchange it for another and was told I could not return it without the box and it clearly says that you can return items with or without box ( if possible) that means they can take it!
What if you want to return something and it is past 30 days and you have your receipt
YOU'RE GOING TO HAVE TO TAKE IT UP WITH DOLLAR GENERAL CORPORATE!
I love it when DG sells me an item that doesnโt work and then refuses to refund my money because the cashier didnโt put my receipt in the bag.
They give you instore credit so you could just replace the broken item or get a gift card. Shoplifters love returning items they stole.
Ikr! Terrible customer service!
They take my money and give me something that doesn't work in return and then have the audacity to tell me that they can't reimburse me in any way at all without a receipt, even though it says 'only sold at dollar general' right on the box & I just want an item that works for the money I paid them. It's ridiculous!
And what if when I go buy something the receipt machine is broke and I canโt get a receipt but come back and want to return the item?
Receipt machines malfunction all the time. You can actually have them email the receipt to you if you have a dollar general account.
Download the digital coupon app or use their website dgcoupons.com This way if the receipt machine is broken, you can safely buy whatever you might wanna return. Btw I work at a dollar general with only 1 working receipt machine so I understand the struggle.
What if someone comes into the Dollar General store and shoplifts a pair of $10 shoes, leaving their old holey worn out smelly shoes in the shoebox? If they are tackled as they are running from the store, will Dollar General prosecute them to the fullest extent of the law just for stealing a pair of c.r.a.p. shoes that would be falling off of their feet in a month?
Yes, they will be prosecuted. Even if all they steal is a piece of candy they will be prosecuted. No exceptions!
We can't chase a shoplifter. We can only ask that you may return so we can have our stolen item back. We will press charges tho.
What if the shoplifter hears you asking them to return and they throw the items that they have stolen on the ground and they take off running? Will you still prosecute them?
We give the police their license plate number. If the person is exitting when confronted and the cameras film them removing the products it is enough to be considered theft.
1/27/19 Your suggestions are good ones. I politely have contacted Customer Service and Corporate Headquarters for over a year, and so far no response.
Not sure how long I need to wait. Second follow-up letter to second contact at Corporate going out Monday 1/28/19.
I just tried to return some curtains I purchesed. I could not locate my receipt.
The woman wouldnt give me store credit for them. The did not have any in the size I needed at that location. And when I pointed that out. She said that wasnt her problem.
I will no longer shop at any your store. I'm sorry but that was completely inappropriate of the employe to act so rudly.
I highly doubt she said it wasn't her problem. More than likely she stated she couldn't help that.
Unless you were rude, you would have no reason to not ask corporate or manager to pull the camera.
However, everyone knows return policies are difficult when you (the consumer) fail to maintain your receipt. No store gives you cash back without a receipt.