I happen to work at a dollar General. What is happening is that Dollar General is a horrible place to work in a sense that the company does not seem to care about these issues.
What happens is Dollar General only allows the full-time managers to work in the day, in the day it is just them stocking. The managers are always pulled to the front to remove items off the register costumers says they now do not want, refunds, and various task. This leaves little time to stock. The cashier has no time to learn anything because they are stuck behind the counter for the whole shift.
After four o'clock in the evening there is only two people running the whole store despite it needs about four people at the least to properly continuing to stock and help people. This company expects this store to run off a skeleton crew and it s not right! I worked the other night at 3:00 pm to 10:15PM. I was on the register all night but what made it worse was that it was mothers day.
We had twenty people in line at one register and twenty in line at another. Now mind you one register there is an assistant manager and they need to do other work besides cashier. All night it was ***! I had to listen to people ***, cuss me out, decide they don't want $50 worth of items.
All of these cause them manager to shut down their register to take complaint and remove items out of the register so that I could ring things up again. Having no helps creates a situation where errors are inevitable. If a cashier or manager is short on their register they get wrote up. If it happens again they are forced to put their own money in the register so that they won't get fired because the company has a two strike rule!!
This kind of bad CEO management does not help the company and they do not seem to care about their customers or employees. Now if all this is not enough employees are supposed to pick up the mess people leave and let their children destroy. Mop the floors and keep the store clean. This is why the stores are filthy and disgusting.
Nothing can ever be finished with always a small crew like we have. Then there is an unspoken or spoken in many cases rule that if we work off the clock we will appease management and have a better chance of moving up due to "eagerness" to work!! That is insane what to run a company right?? Also, to some who may not know, no drug test is required for part-time just once for full-time management new hire!
People who can not do any better are terrified of the constant threat of loosing their job over things they have no control over. Dollar General just needs to let go of some money and get the proper help it needs to run the store. The cashiers are required to stock while working on the cash register. What?
Leave the register unattended while we stock and the customer get mad when we are not there to check them out!!
This is Dollar Generals CEO's idea of how to run a proper company. Local management does not approve of this business model it is way up the chain!
Product or Service Mentioned: Dollar General Corporation Cashier.
Reason of review: Company refuses to allow enough workers to run the store properly!.
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.
I liked: Goods.
I didn't like: No enough workers.