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Apparently no one wants to work in the heat and dirt of your Azle, TX store, and this bad attitude is daily transmitted to the customers. I've had to go the manager before about rudeness from an employee. I rarely shop there as a result. But I took a chance today because of your 4/28/12 coupon. And encountered the straw that broke the camel's back.

I spent exactly $25 pre-tax dollars as your coupon stated. It said it was not valid with other DG coupons, but no where does it state that you cannot bring this total down with manufacturer coupons. I had $10 in manufacturer coupons, plus your DG coupon.

When I reached the cashier, the scanner would not read any of the coupons, so the slow, gum-smacking cashier went in search of someone who could enter them. After much discussion of weather the coupons were valid with the items I had purchased, she finally decided to enter them. Meanwhile, the line had become very long. Entering the coupons was a very slow process. In order to ring up my two buy one get one free shampoos, she rang up two more in order to take two off! I tried to explain that there were now six rung up, as I had brought exactly $25 worth of merchandise to the counter, and the pre-tax total had been $25.00. She wouldn't listen, and simply said, "look at the receipt at the end. It'll be correct."

The line is growing. Then she said my total for $25.00 worth of merchandise with $10.00 manufacturer coupons and $5.00 DG coupon was $21.00! When questioned, she said that she would not enter the DG coupon as my total was no longer $25.00 after the coupon. The internet is full of stories of DG stores that do honor the DG coupon in such situations. The coupon itself does not list this exclusion, and the cashier's only response was, "I've been doing this a long time."

What? Ripping people off?

Needless to say, after much gas, time and frustration, I will never spend one more cent of my hard earned money in this store. I will shout my story to my friends, co-workers, and church. And post the story on the internet. Perhaps bad publicity and work-of-mouth can convince your employees the value of the customer who wishes to spend money and contribute to their paycheck.

Location: Germantown, Maryland

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Guest

The coupon does state exlcusions "not valid with other DG discounts" (or soemthing similar) If they cashier does not scan the coupons in the correct order then the register will not be able to apply the $5 coupon as they sale will no longer meet the criteria set....further the register have in the past numberous problems which do not scan correctly - when reported to the DM the issues fell on death ears in my last district

Given the expectation the DG desired for what they pay and the little training etc -- these situations will be difficult to avoid unless they change their culture etc...

Guest

I've had a couple problems with coupons at DG. One is like the original complainant describes when the bar-code reader wouldn't function and the cashier wasn't trained to deal with the situation. Another was returning on a Saturday to redeem the "$5-off with a $25 purchase" end-of-receipt coupon, only to discover they had printed "Friday" on top rather than Saturday. Of course, I received no break and was told to make a complaint with corporate (which I did).

What I was left with, however, was a continuing concern over the lack of effort applied to resolve a problem. Sure, I would have liked to get the $5 in my pocket, but would have also been satisfied with a reasonable explanation that contained more substance than shrugged shoulders and a vacant stare.

I certainly don't agree with commenter #2 "Anonallan" that minimum wage employees deserve special dispensation for lack of effort. Lack of training starts from the top-down and success is sometimes motivated by wages. You sound like the world owes exceptions, tolerance, and patience for DG's poor customer service, their lack of management, and outdated equipment. Maybe you should get your old job back with them; you sound like the typical DG employee. Full of excuses and attitude with the finger of blame pointed everywhere but where it belongs. :cry

Guest

Stop complaining, Its Dollar General ...What do you expect when your paying a dollar for a bottle of hair shampoo??? They will give someone with no retail experience a managers title and pay them minimum wage..If you want great customer service, I suggest you start shopping at your local big name chain and I don't mean Wal-Mart either. :x

Guest

First off let me say that if Dollar General employees treated their customers according to how they were paid, they would treat every single customer like absolute garbage. And if you really think that they are going to miss your business, you are full of yourself.

Sounds like they will not miss you at all, because you are impatient and quite frankly a ***. Until you stand behind that register and deal with somebody just like you with 50 million coupons that won't ring up, don't be so quick to judge. The way it sounds, they were willing to work with you if they let their line grow as much as you say. You make it sound like you could have hopped back there and had it all figured out in seconds, when in reality it is much more complicated that it seems.

Don't just assume that the sales associate was slow JUST because she couldn't get your coupons to ring up. I can honestly say that I've been there, and a LOT of it is due to the old system Dollar General uses for scanning and processing bar codes. Employees can only do what the machine allows them to do, and what their manager has trained them to do!!! that way instead of the way they did it the first time adds more time.

And the more items you have purchased, the more time it will take for them to search and find each one.

But the thing that bothers me the most about your complaint is that you claim you are going to go to church to complain about the "slow, gum-smacking cashier" you encountered that day, when in fact that doesn't sound like a statement a true Christian would make. You should have patience with anyone who attempts to work with you.

She could have just refused to help you, and the only option you would have had then is to call corporate, which ultimately they would probably have just ignored you. They are aware of the problem with coupons, for they hear the complaints every day and choose to ignore it.

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