Middleburgh, New York
Not resolved
3.6
Details
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
Product or Service Quality
Staff
1 comment

On May 29th, I contacted this store and spoke to a lady BTNO Magen,about gas balloons for my Great grandsons birthday. She suggested a box set with a tank of gas and 30 balloons. I went to that store and made that purchase along with other party things. At the party I found this tank had no gas. I called this morning and was told "No receipt, no return" I ask to speak to Megan as I had thrown away that receipt, to verify my purchase. Was told it did not matter. My average $100.00 a month purchases from your store will stop. Very bad public relations and customer interactions on this phone inquiry Your employee who answered my phone call,the evening of my purchase, who was very good as a representative of your company was very courteous and suggestive, to help me find one of your products, which solved my need. And also could and should have been able to verify this $52.00 purchase. But I was cut short by an unknown employee with that comment today.

It appears your corporation has no interest in customer satisfaction and only is concerned with the franchise payments and/or your profit margin.

Reason of review: Damaged or defective.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

I didn't like: Store clerk, Curtness.

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Anonymous
Amarillo, Texas, United States #992401

"Gas balloons". Funny stuff.

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