I think your store at 5007 N Davis Hwy in Pensacola, FL needs a little attention from your regional supervisor for the area. If I had more options available to me, I would never set foot in that store (or any other DG store for that matter) ever again.
According to my receipt, this is store # 03478. This is the store that hardly ever has ice because the ice machine breaks every other week. This is the store where I pointed out that they had expired items of juice in the cooler, and they next day they were still there (the same can be said for the mayonnaise that, due to an error @ the factory I assume, had no expiration dates listed on the bottle at all). This is the store where I was told they cannot give out any empty boxes because corporate office makes money recycling them (I only asked for two). This is the store where, when I came in @ 10 until close tonight (03/22/16), I was told "we close in 10 minutes...actually make that 6, I want to be out of here right @ 10". This same person once ignored me twice when I asked for assistance because she was so engrossed in a conversation with a friend she couldn't be bothered, and knew the other person working nearby would eventually respond (she was about 3 ft in front of me and doing nothing but chatting away jovially, whereas the other person was about 12 ft away trying to stock/do inventory on the cigarettes). This is the store where the gm was tampering with products, opening up hand soap and shampoo bottles to put security strips inside the product (this is a: illegal, b: disgusting, c: an example of shockingly poor judgement, d: possibly harmful...some of the strips were turning rust colored and bleeding the color out into the product). Apparently enough people made a fuss about that last one, because it was corrected in about a week (one of the cashiers told me that all she did was remove the strips from the bottles, however).
With this sort of mgmt, what is a BBB complaint today, could likely be a lawsuit in the near future.Upper mgmt needs to take a look at the image this store gives the company. The employees need to be more considerate to their customers and present themselves as respectable representatives of the company they work for and behave accordingly.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.