Two years ago I was parked in a Dollar General parking lot when a very strong wind came up and blew a cart into my new car. The rear passenger door sustained a huge dent The problem was that DG did not have a convenient return area for carts and their doors are not automatic.
Customers have to try to hold the doors open and push their carts back into the store or leave them in the parking lot. Employees are supposed to check the parking area for empty carts and return them to the store but in this case they didn't. There were carts all over the lot (which is a narrow space in front of the store). I filed a claim and had an employee examine the damage to my car.
She commented that the yellow paint embedded in my car door was paint from the store's new carts. DG had a very rude employee at their headquarters contact me to say they wouldn't fix my car door because it was probably a customer that pushed the cart into my car. I assured them it was not. I know that I am required to carry liability insurance on my homeowner's policy so that if anyone sustains damage of any kind while on my property insurance will cover it.
I can't believe DG doesn't have insurance for this purpose.
My car door is still dented because I have not had the $400.00 required to get it fixed. It will be a reminder as long as I own the car to never patronize Dollar General.
Product or Service Mentioned: Dollar General Corporation Parking.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: Customer service, Lack of concern and fairness.