Requested that Chin-eat-ra pull two of the craft paper rolls and I would be there in five minutes. She declined and stated that there was plenty.
Grand children asleep in the car, high crime area could not risk that car would be stolen with family inside. Locked doors after cracking the windows. Went inside, clerk at register stated that I should go down first aisle if not there keep going, I asked her to pull two rolls wen outside turned on a/c waited five minutes no one came to door (parked) directly in front of the door. Stepped inside no other customers Chineatra and Lidia (new employee) going over shelving layouts.
I asked if they were going to get the product. Chineatra told me to go down stationary aisle craft paper on left. I am now angry but still professional. I get product come back and tell Chineatra that clerk (Lidia) sent me down another aisle 3 rows to the left of stationary aisle to which she replied she is new.
Very poor customer service. Even to save gas I will no longer shop at this store. There was no reason for the staff to not comply or at the very least educate the person at the register where to direct me.
Neighborhood store is supposed to support and encourage the neighborhood to shop there. Some of us have transportation and can choose where to spend our money.
Reason of review: Poor customer service.
Monetary Loss: $500.
I didn't like: Poor customer service, Lack of concern and fairness.