I sometimes go into Dollar General specifically because of a "coupon" they have on receipts from week to week. Most of the time it's for $5 off a purchase of $20 or $25, so I have at times taken advantage of it.
It's the ONLY way I go into any of their stores. Most, especially the one in my town, are filthy and in disrepair, with floors rarely being swept, mopped, or waxed and with product on shelves that is sometime dusty and unkempt. Don't get me started on the melted candy bars they have in the summer because their air conditioning rarely works very well. This past weekend, I took one of those "coupons" into the store to get $5 off a $20 purchase.
The only problem was the fine print on the coupon (which I didn't read because it was so small and the coupon looked EXACTLY like those I used almost every week). When I got to the checker, she ran everything through and took the coupon. It didn't go through, but she was going to keep it anyway as if it had. Noticing the $5 did not subtract from the total, I asked her what was going on.
Another checker beside her asked, "Did you read the fine print?" That's when it was explained that this week's coupon was for the purchase of Dollar General brand cleaning supplies, not for the overall purchase. I fumed at that point. For one, DG cleaning supplies are GARBAGE. Cleaners tend to be watered down and many have a terrible odor (not the "fresh clean" scent they claim to have) and the paper towels are as thin as some Kleenex.
I avoid their brand because of the lack of quality, so why would I buy $20 worth of garbage from them? I would rather burn a $20 bill than take that *** home. There was nothing they were willing to do. I've been a customer...though a reluctant one...for YEARS and they just pass me on.
I should have left the products in the cart and just left. At any rate, I will opt to drive 25 miles to Wal-Mart from now on. I don't care if it's to get a roll of paper towels or laundry detergent...Wal-Mart is less expensive on many brands anyway and I have never had a coupon issue with them. So, GOODBYE Dollar General.
To be honest, I'm happy that I will never step foot into your nasty stores again. I'm also happy that I won't have to be offended by the disgusting BO one of your employees has because he apparently can't find time to bathe.
Product or Service Mentioned: Dollar General Corporation Coupon.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Coupons.
I didn't like: Gimmicks, Poor customer service, Filthy store.