Very Disappointed And Disatisfied!!! I visited store 12662 on 11-01-17.
You are failing to honor manufacturing coupons if they don't scan but in fact they match the product. You have instructed your employees to not manually enter them or override them. This is absolutely the most ridiculous thing I have heard of. Why would you decide to choose this approach?
Why can't you program your registers to take the coupon as soon as you realize this is happening? I put the items back because you would have caused me as the customer to spend more money than I had budgeted; $16 to be exact. I know for a fact the manufacturer will reimburse you if the coupon is a match. I left Family Dollar to start shopping with your stores because of the customer service and great prices and deals you offered.
Now I spend more money shopping at your stores. That's makes me very upset, disappointed and sad all at the same time. Shopping at your stores has become too frustrating for me. The word is spreading fast about this and I now have my experience to add.
As the business, you must find a way to fix this. Just fix it..........
Reason of review: Pricing issue.
Monetary Loss: $16.
Preferred solution: Gift card for total loss of coupon use..
I didn't like: Very disappointed dissatisfied very upset too frustrating.