Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

I went to the dollar general on Montvale Road yesterday about 7. I go into this store about every single day.

I have to say the woman who keeps saying she is the assistant manager. needs to be trained in customer service. She is the rudest person I have ever met in my whole life. She doesnt ever help.

I have been in there at least 4 times when there has been a long line and she just walks past it and never opens her register, and leaves it up to the other cashiers. The store looks AWFUL. I seriously miss when Sonya used to manage this store. Everything was perfect and in place.

And the employees were quality employees. I guess the new manager just hires whomever can pass a test. This store has gone down hill so much since it has open. The store manager is rude..and the assistant manger well I have already address that.

The only thing I can say positive about this store is Mary Ratliff. She is a very positive person. She is very helpful.

She is extremely polite. This store is seriously one of the worse in the area!

Product or Service Mentioned: Dollar General Corporation Manager.

Reason of review: Poor customer service.

Preferred solution: New management! .

I liked: Mary and her great customer service attention.

I didn't like: Everything else about this store.

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The assistant and store manager are not allowed on a register if there are other cashiers in the store

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