6315 Scenic Hwy, Baton Rouge la 70805 Saturday April 7 2018
Today a woman name Virginia at the location was very rowdy and rude. My nephews came in with his grandmother and before he could walk in she told him to get out.
My mother asked why and she ignored her. So she told his mother and I what happen and we went back to figure out why they was put out and the guy at the front counter said that she said something happen a while ago and he went got her. So she said that a incident happen where one of them cursed another employee out so his mother called him and he said that they accused them of stealing and made them empty their pocket and they found nothing. From my experience as a Assistant manager of a store a employee can't accuse a customer of stealing unless they know for sure because of legal action can take place.
So she explain and got rowdy and ghetto and kicked us out and threaten to call the police because we was asking a simple question which the situation could have been fixed by telling his grandmother when they tried to come in but she instead got rude and very unprofessional. This is their neighborhood dollar general now they can't come in nor us because they kicked us out because a simple question and a incident where they could have told the mother or grandmother and the problem would have been fixed. I also went back in to ask her her name so I can contact home office and tell them this incident she grabbed her tag and said you can't read and said I better get out! That isn't the way to handle the situation and I believe that she should be counseled on how to handle situation like I stated and her customer service skills.
I understand the store is in a bad area and people get crazy but we didn't come to her crazy we was wondering what was the problem with my 16 year old nephew and why he couldn't come back in. I don't think it's right for them to tell us we can't come back in because of a simple question nor because of my nephew incident they shouldn't have that right to keep somebody out the store who's shows no threat or didn't threat them
Product or Service Mentioned: Dollar General Corporation Customer Care.
Reason of review: Poor customer service.