I visited the Gilbert, SC store yesterday on Hyw 378. I am a disabled veteran that travels with a Service Dog issued me by the Veterans Aministration. Though not required, my service dog was wearing a very visible vest and ID tag. As I entered the store the Asst. Man. rudely and officiously told me to get my dog out of the store. I tried to explain I was a disabled person and he was my assist dog but she told me it was against the law for my dog to be in the store. Things went downhill after that. I called your corporate relations and filed a complaint and was told that someone would return my call within 24 hours. Twenty-four hours has passed.
My family spends a lot of money with your company and I am beyond angry.
Your management is not aware of the Americans with Disabilities Act. I am going to file a formal complaint with the Department of Justice and do what I can with the local news media In giving you some good advertisements. This is no way to treat a disabled veteran.
You guys should be ashamed of yourselves.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of management. Please immediately contact the author of this review to discuss poor customer service of pet policy and associated monetary loss in the amount of $1000. Dollar General Corporation needs to offer any options to resolve the issue according to poster's claims.
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