On January 25,2015, my 12 year old autistic son was accused of stealing a red bracelet at the dollar general on MLK in new bern,Nc. I searched his pockets in front of cashier but she stated a cashier had seen him walk out the store with bracelet.
We walk in and I tell my son to show her where he laid the bracelet, it was by door on window sill. I did jot receive an apology from cashier. When I called to request to speak with manager g he cashier got on the phone and I explained the incident,thinking I was talking to manager, she identified herself as the cashier and transferred me to assistant manager. The assistant manager apologized and said she would review the tapes.
My complaint is the unprofessional behavior exhibited by cashier. She assumed my son walked out with bracelet and was prepared to stand me down over it and then when I called requesting manager she got on the phone. She owed my son and myself an apology.
She had a chance when she was on phone with me but instead pushed it off on asst. Manager, very unprofessional.
Product or Service Mentioned: Dollar General Corporation Cashier.
Reason of review: Poor customer service.