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Contact Dollar General Corporation Customer Service

How to Reach a Person at Dollar General Corporation

Verified Contact Information

Toll-Free Number:

  • 1-800-678-9258
Call Now
Send Message

Customer Service:

  • 1-231-253-3300
    Store in Copemish, MI
  • 1-315-367-2977
    Store in Sherill, NY
  • 1-740-728-0055
    Store in Tuppers Plains, OH

Emergency/ Hotline:

  • 1-800-456-9446
    Risk Management Hotline
  • 1-800-334-9338
    Shrink Tip / Whistleblower Hotline

Investors/ Franchising:

  • 1-615-855-4000

Jobs/ Career:

  • 1-855-275-3447

Media:

  • 1-615-855-5775
    Advertising Inquiries

Sales/ Reservations:

  • 1-877-797-2959
    DG Charged Sales (Gift Cards)

Customer Service:

custsvc@dollargeneral.com

Fundraising/ Donations:

donations@dollargeneral.com

Legal:

ipissues@dollargeneral.com
Copyright Infringement Inquiries
privacypolicy@dollargeneral.com
Privacy Inquiries

Media:

dgpr@dollargeneral.com

Sales/ Reservations:

dgchargedsales@dollargeneral.com
DG Charged Sales (Gift Cards)
orders@dollargeneral.com
Online Shopping

Dollar General Corporation Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Dollar General Corporation Phone Number
1 (800) 678-9258
Average Hold Time
00:02:36
Average Calls duration
6 minutes
Most Popular Dollar General Corporation Email Address
custsvc@dollargeneral.com
Dollar General Corporation Live Agent Availability
34% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview

How to Contact Dollar General Corporation?

Most Popular Number:

(800) 678-9258
Total calls: 3 576 Issues resolved: 99 Last call: Jul 17, 2026

For any assistance, you can contact the Dollar General corporate office by dialing 1-800-678-9258. The customer service representatives at the Dollar General corporate office are available to assist you with inquiries about store locations, product availability, promotions, discounts, and general questions you may have.

Dollar General customer service also addresses concerns or complaints regarding your shopping experience, returns, refunds, or any other issues you may encounter. You can enquire about the refund issues or any other concern you have and get the most help out of the customer service team members who are ready to help you.

Dollar General does not provide 24-hour customer service, however, you can contact them by phone between 8 AM and 9 PM CDT to speak with a representative. They also offer an email support option where you can reach out at your convenience. While the response time may take up to 24-48 hours, Dollar General customer service team is dedicated to addressing your inquiries, concerns, and providing assistance. Whether you choose to call or email, Dollar General is committed to ensuring customer satisfaction and is ready to assist you with store-related inquiries, product information, returns, refunds, and more.

You can send your inquiries to Dollar General customer service through email at custsvc@dollargeneral.com for general customer service assistance. For any questions related to orders, you can use the dedicated email address orders@dollargeneral.com. By using these email addresses, you can convey your specific concerns, queries, or feedback to Dollar General. Their customer service team will carefully review your email and provide a suitable response. While email communication may require some waiting time which is usually of about 24 to 48 hours, Dollar General strives to promptly address customer needs and offer helpful support.

PissedConsumer Club

Contact Information

Dollar General Corporation Website:

Dollar General Corporation Help Center:

Corporate Office Address:

Dollar General Corporation
100 Mission Ridge
Goodlettsville, Tennessee 37072
United States

Summary of Dollar General Corporation Customer Service Calls

7.7K TOTAL
CALLS
05:46 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dollar General Corporation?

Product/ Service Question:

  • “Complaint”
  • “Employee Complaint”
  • “Located a specific product”

Staff Question:

  • “Rude *** people”
  • “Can't get store manager on phone who told me to call”
  • “*** was the assistant manager name *** was *** was rudely treated in the store and followed out being antagonized because the prices weren't correct on the sales floor”

Payments and Charges Question:

  • “Receipt”
  • “Fraud cicero store”
  • “Coupon failure”

Request for Information Question:

  • “Cannot reach DG mehelp and payroll”
  • “To get help with completing my order online for delivery.”
  • “I need to speak with a customer service representative about getting in touch with the store I was just in and accidentally left my bag and it has my phone and essentials I need to get back”

Account Question:

  • “It will not accept my password to try and get in to finish my application for a job for assistant manager”
  • “It won't let me do the last part of the packet, it takes me back to my email”
  • “I have a dollar general account that I can not access and can't make a new one because I have to many accounts which I lost all their passwords unfortunately”

Employment Question:

  • “Waiting list for job”
  • “My job application won’t go through because it won’t accept my dates of military service. The AI gave me a number to call that was to a sex line”
  • “For former employee information”

Return/ Replace Question:

  • “Change my email”
  • “Returning items”
  • “Want to make an exchange. Same product same price different process.”

Cards Question:

  • “Otc card problem”
  • “Gift card”
  • “Gift card issues”

Website/ Application Question:

  • “App issues”
  • “Pricing issue. Had different total on the app than what I was charged”
  • “App”

Refund Question:

  • “Refund”
  • “Refund not put back on card”
  • “Refund Not Awarded”

Shipping and Delivery Question:

  • “Delivery”
  • “Cannot complete online order for delivery”
  • “Did not receive 30% off on Roblox gift card”

Activation/ Cancellation Question:

  • “Canceling orders/ items not eligible for delivery”
  • “I brought two phones and either is activated, took back to store, still no luck, I just want my money back.”
  • “I got terminated”

Other Question:

  • “For a new email address”
  • “The items we bought was good”
  • “SLIP AND FALL”

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Frequently Asked Questions

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