I go to DG almost Everyday in Cleveland Alabama. Always to much stock in the way that I can't get to what I'm looking for plus not enough people at register.
When it was first remolded, there was more than enough staff but now only two at a time and one is ALWAYS AT THE FRONT DOOR SMOKING AND BLOWING SMOKE MY WAY. Today I went in for a simple run for cat food. When I walked in there was a lady wanting sale price on a sign that was left up from another date and a young lady lingering around talking to cashier as he tried to work. The cashier left the register TO GO LOOK AT SIGN leaving about 15 people standing in line.
At this time the phone began to ring, and he stopped everything to answer the phone while customers are in line. The phone was for a Christine that is also an employee there. The cashier LEAVES ALL OF US IN LINE AGAIN and walks down every isle to find this Christine to give her the phone. Needless to say " she was No Where in the store".
I began to yell out for her so that maybe he would come back to the register for all of us customers that has now 18 people in line. I like most DG customers go to DG for a fast in and out.
Many people have told me that they would rather drive 20 minutes to the nearest WalMart and buy larger Quanities of what they need than to spend 15 minutes in line at this Cleveland DG store and can actually walk through the door without the wait or smelling like an ashtray. I have been patient and have shopped at this DG since it opened and if I can't get respect from the staff, then as of today, I won't be back
Product or Service Mentioned: Dollar General Corporation Cashier.
Reason of review: Poor customer service.