The manager of the Bonne Terre, MO. store, Gina, upon her DM's (Gloria) orders, refused to do an exchange for me because I didn't have a receipt, instead, instituting their own self-made policies.
These new policies of theirs are in fact, in direct contradiction to the companies policies, policies that are posted in every Dollar General store.
If they keep employing people such as these, they won't have to worry about opening new stores, just closing the ones they already have. I was also told by this same manager that "customers" are NOT allowed to have the "customer" complaint #.(??) She said this was also a direct order by her District Manager.Then why is it called the customer service hotline?
Product or Service Mentioned: Dollar General Corporation Manager.