Lashaun Lqu

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Verified Reviewer
| map-marker Spartanburg, South Carolina

Talked to a associate about the way I was treated when I wrote my first check there and the inquiry that came when I wrote it.

I was told that the district mgr. would get back with me, it was three weeks ago, I told them to have him leave me a message, I havent heard a word.

My check was rejected because it implied I had a bad check, not so. I have had my checking acct. for about 30 yrs. and is a golden acct.

I havent had a bad check with you or anybody else. I dont appreciate being embarrassed like that with other cust. behind me. I will be telling everyone I know about the bad service from Dollar General!!!

Case #CCS0096347 2023-04-04 18:50:03 113** **. 3945. Auth#A46864 amt.$58.63.

890277****955392****196641****792419****83. I used another debit card and did get my items but I havent been back since.

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User's recommendation: Don’t shop there!!

Tovah Kmq
map-marker Doylestown, Pennsylvania

Can’t log in, it’s very annoying

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Cant get my digital coupons haven't been able for a while, I'll be using my family dollar store digital coupons for now on.
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Amy L M
map-marker Perkins, Ohio

Complaint on store

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I love dollar general. My complaint is about a specific store that closes earlier than they are supposed too, causing me to waste my time and gas when I go there and am unable to use the store
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Preferred solution: The specific store to stay open until the posted hours

Shawntel G

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Verified Reviewer

Employee asault

I submitted a claim via email /certified mail I have not received a reply to nether letters i have 2 Ref # CCS0016886 CCS0124936 I WOULD APPRECIATE SOMEONE TO CONTACT ME SOON OR WE MAY HAVE TO PROCEED LEGALLY. I sent the wrong attachment THANK YOU SHAWNTEL GRUBBS 661-409-****
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Preferred solution: 35000 the demand letter is asking for

Elizabeth W Lpj

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Verified Reviewer
| map-marker Frankfort, New York

Coupons

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Today ***** I went to a dollar general in Frankfort NY. Now I know that there are massive deals going on and that coupons can link with the clearance items.

When I first went and did my purchase I got home and realized that none of my coupons came off. The only discounts I got were the clearance promotions. I later returned to the store where the same lady cashed me out the first time and she gladly helped me this time around when explaining to her that I should have paid less due to my coupons. This lady helped me out and and returned everything and then rescanned everything and then some of my coupons did apply to purchases but after getting home again I realized that AGIAN not all of my coupons came off my transaction.

Ive been doing this a long time and know what should have come off and what shouldnt have. I would greatly appreciate if someone could get back to me since I am owed money.

I still have my original receipt, the returned item receipt, and now my current one were not all of my coupons came off my total purchase. So any information that is needed can be given from all the receipts.

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Loss:
$25
Pros:
  • Love that there are so many stores close by
Cons:
  • Coupons do not always get added when they should

Preferred solution: Full refund

David W Uxw

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Verified Reviewer
| map-marker Chicago, Illinois

Horrible customer service

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Dollar General Corporation - Horrible customer service
Dollar General Corporation - Horrible customer service - Image 2

I arrived at dollar general arond 730p I noticed that the doors was locked and chained although the sign on the door stated they that location closed at 9p. I waited by 30minS and other cars/shoppers started pulling up only to realize that da door was already locked an hr and a half before closing.

The associated finally came to do door and stated that she couldnt let anyone in because she is there by herself. Which isnt the consumer problem. Evidently she need additional help if shes the only person there. This is totally unacceptable and ridiculous because of the lack of help, and of course a lost of money for the store.

This incident was totally avoided if she had the required help. I understand that she may feel for her safety but again thats not the consumer problem.

This particular location needs additional help or part time security. This was the most horrible incident Ive ever had wig dollar general and Im hopping that a change is non the near future.

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User's recommendation: Please don’t waste your time or gas just to sit outside waiting for help

5 comments
Guest

What a piece of garbage you are dismissing her concern for her safety as “not your problem “. How feminine of you to be so upset because you could not shop. I hope you had a tissue in your purse as you started to cry.

David W Uxw
reply icon Replying to comment of Guest-2283837

I’m sorry you are wrong for making such an assumption. There should have been enough staff to allow us shoppers to shop. If the cashier knew she was going to be the only there she should’ve called for help or have an on duty security officer.

Guest
reply icon Replying to comment of David W Uxw

Maybe you are not aware, but most restaurants and retail store are short-staffed. Companies would like to fill open positions, but people just are not applying.

David W Uxw
reply icon Replying to comment of Guest-2284065

Maybe you are unaware that if something bad is going to happen then it is, that still doesn’t give that associate to lock and pull chains in front of the door for her safety. Also if that employee is worried about her safety then don’t you think it’s time for her to find another job that will accommodate her and make her feel safe. IJS

Guest
reply icon Replying to comment of Guest-2284065

David, that employee's choice of job is NOT your business! Stay in your own lane.

Most likely, her manager told her to close early because of lack of staff.

We don't know. Maybe you should apply there.

View more comments (4)
Randall R Opd
map-marker Friona, Texas

Rude employee

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It's been 3 days and still haven't been contacted by a district manager. Maybe I didn't give my phone number, bu6 I think I did. Anyway, it's 254-709-****.
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Preferred solution: Apology

GinaRee M

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Verified Reviewer

I lost connection with you. This is the same...

I lost connection with you. This is the same person from earlier that asked about money that didn't load on my card. I have receipt and you can check card transactions and money never loaded on my card
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Anonymous
map-marker Chesterfield, South Carolina

Manager and assit manager got out of hand because the card reader never works.called me a liar.and said why dont I shop somewhere else.

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I called the district manager,she told the ones I complained about my name.boycot chesterfield sc store
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User's recommendation: Boycot dollar general in chesterfield sc

Ghislaine Pzm

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Verified Reviewer
| map-marker Salem, Indiana

Won't take my Humana Visa card

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Products I bought were approved on my Humana App when I scanned before checkout, then card scanner refused to accept my card. Humana Visa is approved to be used at Dollar General.
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Bakari Vmn
map-marker Simpsonville, South Carolina

The assistant manager Angie accused me of stealing something out of the dumpster and I didn’t and I had my boyfriend throw away *** under ware in the dumpster and I was in my car and didn’t do anythin

I was being harassed by the assistant manager of dollar general falsely accused of stealing from the dumpster when I never did such a thing I was sitting in my car and didnt move while I had my boyfriend throw away a pair of my *** panties. I didnt know that was considered stealing from dollar general. The store manager Angie then called the police on me and said I was not allowed back into the store ever again and if I did I would be arrested for trust passing all I can say is wow and I am going to file a complaint with the better business bureau about this as well.
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Tenoch Kcz

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Verified Reviewer
| map-marker San Antonio, Texas

Complaint on employee or manager, leader idk what she is

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She purposely opened another register and she intentionally skipped me twice all because i asked if they can open another register because there was a long line and only one register so she comes screaming and started to yell at me, so i defend myself and then she didn't want to charge me and said she was gonna call the cops so i put my money on the counter and left it was only one item and she had to make it hard for me all because she doesn't like her job
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User's recommendation: Get rid of her or dont gj to that store anymore

Anonymous
map-marker Detroit, Michigan

Complaint on store

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I have not heard how it was resolved just that they took my complaint. I really would like to know if they intend to look into it?
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User's recommendation: Make sure dollar general takes cards that are advertised they take.

Gordon Yvv
map-marker Lincoln, Illinois

Want answers on mark downs

Why do you put clearance tag on something and its the same price on the shelf. There is no clearance that stays the same price
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Marcia H Xmv

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Verified Reviewer
| map-marker Saginaw, Michigan

Coupons

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I clipped two coupons with the same product and the lesser coupon was applied to my order. The employee stated that you can only use 1 coupon so I tried to delete the lesser coupon, but that wasnt an option. Im not happy that I cant remove coupons once theyre clipped and customer service wasnt able to help me either. Customers should have the option to delete coupons they change their mind about.
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Pros:
  • Coupons including 5 off 25
Cons:
  • Bare shelves
  • Some items identified on coupon do not work

Preferred solution: Option to delete unwanted coupons

User's recommendation: Make sure you look through all coupons before clipping any

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