I sent an e-mail to corporate office explaining what took place at one of their locations in the Dallas area in hopes of finding out if what took place last week is an isolated event or if this is the overall practice of Dollar General. Five days later and no response.
Okay, fine, no problem. I'll just assume that it's an overall practice since they wouldn't take the time to explain what did, our possibly could have, happened. Be leery of that little note at the bottom of your receipt that says you'll receive $5 off any purchase of $25 or more, because that's not true. Shall I dare say it's false advertising?
When I asked the cashier why I didn't see an actual $5 deduction from my overall purchase of $27, she took a few seconds to gather her thoughts and proceeded to explain to me that the little "store deduction" lines above each item was a way for the register to automatically ring up all items so the total ends up being $5 off. That sounded logical, I suppose, except there were two flaws in that explanation: how could the register know I was going to spend more than $25 since each item scanned is immediately printed on the receipt; and secondly, and more importantly, I'm a shopper who pays close attention to details, including the price. Especially the price!! Take toilet paper as an example ...
the store deduction line on the receipt showed -21, the end result being $1, so when you look at it, you'll automatically think, "Oh, good, I had 21 cents taken off my toilet paper, only leaving me to pay a buck for it." What they fail to realize is that the sign on the shelf has already stated toilet paper costs $1, irregardless of whether or not you want to take advantage of that $5 off $25 or more purchase promo. Sly, huh?
Well, they didn't pull the wool over my eyes. It's not wise to fool consumers, so word will spread, and in the meantime, I vow to never step foot into that place again (at that specific location OR ANY OTHER Dollar General in the US)!
Product or Service Mentioned: Dollar General Corporation Cashier.
Monetary Loss: $5.