Dollar General Corporation

I only can try to make this short as I can, being, in the fact, what happened, the way it happened. All I did was literally go in the store to swap out without a receipt swap out a three cups of needle Nissen brand i think?

But anyway, the woman told me that I cannot do it if it's been more than a week, and it was only six or seven days anyway she gave me issues when I first walked in the door, telling me that I broke in line in front of two people , And they was at the self check out, not in line! Because I looked back and asked them if they needed to be checked out and they said no that they was in the checkout line for card only. Then I looked at her and she said well, What is it then?, I told her that they were damaged and I wanted to swap them for the same exact thing even if it was a different flavor it still the same amount of money $1.65!, Then she tells me that they can't do that if it's been a week or longer without a receipt, but that was not true. I'll talk to corporate office.

I'm waiting on them to call me now district office. and told him the whole story as well. When she thought about doing it, she took off, took the noodles that was in her hand through them at a display of 2 L Pepsi bottles, and knocked one down, spewed all over the floor! And she went back there and came back.

Saw me trying to record her , and told me to turn my ***** camera off and get out of her store! And then heard her calling me crazy to the other customers but yet she's the one that was going off I wasn't even doing anything. She literally kept saying, "that girl is freaking crazy! "OMG, she's crazy!

" , That's what she kept saying, but then I told her that I wasn't leaving till I've came in to get what I was trying to buy, a mop, and she said, "go get your **** mop! ... wow OMG! I cannot believe this woman is supposed to be the manager of the store.

I heard a lot of bad complaints about her already, but this is ridiculous to bet treated like that and be called out my name and everything else. But the main thing is what she said to me after I told her when I came in, what was wrong with the noodles, and just tried to swap them out, she said, "how do I not know that you didn't dig those ***** garbage?" Oh my!! I was furious! So again, I called the corporate number that she would not give me said she didn't know it offhand, so I looked it up online and found it here on this website, so I'm glad I found this website and this website is here, because people need to start speaking up about how they're getting treated that these places because it's getting worse and worse!

The way I grew up? " Treat people the way you would want to be treated!

" , And to never ever bring your problems to work!, Obviously, that woman has a lot of issues going on, but don't give her the right to take it out on customers! The video listed I only got to get the part where she came back from the back and they did have those in stock because when I went to get the mop, it was back there.

I was banned from the DG store in the small town I live in for ' being rude'.

I said nothing to the cashier directly or indirectly that I thought was rude. After cashing out and spending 80$.

The bags he was loading on the spin wheel thing were falling off into the floor. I hadn't the time nor did my partner ,who had wondered off ,to catch them. He had blown up a party balloon for me. I hadn't realized it was clear .

I said ' o that could of had something put in it's.

The cashier says ' well it's too late now'. Ok I wasn't planning on it since I'm already checking out? I thought this to myself.

I thought his remark was kinda rude.

Earlier on the floor when I asked if he could blow a balloon up for me ,he seemed reluctant and said it would cost me an additional 5$. I said ok.

After finishing up and putting all my bags in shopping cart.

I bent down to get my receipt. I said well let me find my receipt amongst all these others.

By the way , that dispensary is a mess. No one takes the receipt so your own is hard to find and there is paper all over the floor.

As I'm pushing my cart to the door I hear him say to the next customer...She was Rude. I turn around and he's looking at me.

This hurt my feelings by the way.

I say ' well, I think you were rude too.

I don't know if he meant me to hear it or thought I was out the door and wouldn't.

I go on out to the car which is parked right by the door. My partner is handicapped. I'm helping load the car . The next thing I know he's outside the store,standing there right in front of the double doors where people from town are going in and out., and tells me I don't like rude people in my store so don't come back .

I don't want you in my store or on this property.

So I say fine .I won't be.

Then after I go home in a few minutes a Policeman shows up to officially tell me I'm banned from the store and property.

I am a 60 year old woman ..

I have managed convenience stores and a Family Dollar Store.

I delt with rude people all the time but never once banned them from coming back.

So now I live in a town ( I just moved here a few months ago. I'm not from this town). With only one store that Im not allowed to shop at.

I have to travel at least 12 to 15 miles to shop. That's a real warm welcome .

This took place at: store # 16470

304 S Choctaw Asher, Okla.74826

March 1st, 2024 around 1 or so in the afternoon.

I don't have the bottom portion of the receipt that shows the time. I will gladly send a picture of my receipt.

I would like to know when you have your 50% off why it is not 50% off I took pictures of what I was charged. I wanted to send pictures to you so you can see what I'm talking about if an item is $350 and half off would be $1.75.

which I got charged 2.25. and I bought three. Another item was supposed to be 50% off and I got charged full price. I wanted to go back to the store but by the time I waste my gas I'm going to lose what I was supposed to save either way.

I took pictures of what I was talking about the item and the receipt and I don't know if this is the right place to put this complaint but I'm going to find the right place.

It was a matter of over $4 but the point is I didn't save the $4. People sometimes buy things because it's 50% off.

Ignorant manager not honoring clearance sale. She wasted three hours of my life.

I ended up, leaving both of my cards that was full and I took a video of the end of me trying to explain to her which was like trying to explain to a cat how to read . The sale was CLEARANCE SALES EVENT Friday, October 20 - 22 Take an additional 50% off previous reduced clearance Items. Includes: (but not limited to) Swim & Summer Toys, Select Lawn & Garden, Yellow Dot & Green Star Apparel, Shoes, & Accessories Select Suncare and Insecticides, select Antibacterial Wipes. Hand Sanitizers, and Face Masks.

Example of a few issues and why the manager is either ignorant or illiterate. Fourth of July items marked 70% off. So for an item that was $1 that would have a meant that it would be 70% off of one dollar which is $.30 and then 50% off of that $.30 which wouldve been $.15 but no in her mind meant it was 70% off no additional 50% and that was the same situation for everything all the lawn and garden fairies and gnomes and yellow dot EVERYTHING. She said that the only thing that was an additional 50% off was the orange tag clearance stuff that had been back there in the clearance section for an eternity Contacted DG customer service the day of the issue and was told DM would contact me within 48 hours.

That was October 21st and Today is October 30. Still no one has contacted me.

Aisles are congested with products on carts with signage stating, "Do Not Enter," this is a minimum of 3 to 4 aisles. Over 50% of the shelves are bare.

There are products galore in the aisles, still in boxes or on carts, that are blocking what little product is already out on the shelves. This is a daily issue and has been for several months now.

The most recent issue is that they are closing down the store. Initially, they would close around 8 PM and have signage that they are closed. Now, they just randomly close any given day as early as 6 pm with no signage.

I have experienced this at least twice last week.

I understand it is probably hard to obtain and maintain staff, but this is ridiculous. I am surprised this location is still open.

I went in the store to purchase pull ups for an elder patient of mine! The size she wanted was not in stock, so I got the next quantity to purchase.

While at the register, my patient called and said she did not want to pay thats much for the item! No associate was behind the counter for me to asked to remove item! I was at self checkout! So I put the item back on the shelf, then came back to the register and stood there, hoping someone would come soon!

While standing there a white slimmer female about 51 comes behind me, once she walked behind the counter I asked if she could delete the item! Her response was ok, at least thats what I thought she said, so I went to leave the store! I heard her calling out to some one, but didnt think she was talking to me, so around the 4th called, I stopped and turned around! She said to me, You have to pay for it!

I said, I don't have anything,! Thats why I asked you to void the item, then I left the store! As I was leaving the parking lot, I could see her out of my mirror taking a picture of me and my vehicle! It made me very upset being in a business owner myself!

I went back in the store and asked her what was she doing, when I told her I put the item back on the shelf! I have no reason to steal! Im a business owner! Then I left and went to deliver my patients other items!

Because I was still near the store, I returned and asked for a manager! She said she was the manager, then I asked for a corporate number and she refused to give it to me or her name!

So I took her picture as well, and said I will find the corporate number and report you! Her response was, She doesnt care anything about this store, so go right ahead!

I frequent this particular dollar general store in Crowville Louisiana very often and I have never had a problem or service like I had today! Every other time I have been in there I have had excellent service and exceptional customer service from the young man who has been there a while now.

He is why I continue to shop there honestly. Today I had my son and his friend with me because I had just picked them up from school and we ran in for snacks and bread. Now I normally never request anything special from any cashier. However today I asked for her to put each boys items in a separate bag because they were not going to the same place after leaving.

My bread was in a bag alone, and the first boys big bag of chips and drink were in the second bag. I asked for the separate bags then and the response I received dumbfounded me and frankly it pissed me off! She said and I quote, we dont have enough bags for that. First of all, the bags are thinner than any plastic bags Ive seen before, but Im spending $20 and you cant give me 3 bags for all my stuff?!

The bags were completely full and she was attempting to ignore me and force my kids two drinks and two full size bags of chips in one thin plastic bag! I took the bread out and told her that I would carry my bread if that meant that both children could have a bag that cost her nothing and that are there for the customers items they are buying! I am so angry because she was just rude and she has no business being anywhere around people! Her name was Candy according to my receipt.

I usually dont even get a receipt because I dont need it. But she was rude enough that I am taking the time to report it.

This is disgusting behavior by someone who is in a profession where she should be a good representative for the people who pay her! I eagerly wait for a response from you about this issue.

Transaction number: 135695

Store #: 19649

Receipt #: 999021****001135****

Store #: 18487 Ripley TN

2/28/2024 @ 13:38:05. If there are cameras you can review the incident yourself.

I purchased Hidden Valley Ranch.

The cashier dropped my change on the counter instead of placing it in my out stretched hand. I addressed the issue, she claims she does it to everyone. She didn't do it to the caucasian woman she checked out just before me. I was was so offended by it that I left with out my purchase.

I went back to get it she gave it to me, then she proceeded to try to explain her earlier actions. I just looked at her and looked away. I started talking to a friend who was still in the store. When I told my friend that I was getting ready to go, the cashier yells to me: "bye, have a great rest of your day".

I looked at her and said "don't play with me...". She said, what??? I just said "have a great rest of your day ". I said just leave me alone.

She said "you don't want me to say have a great day?" I said I don't want you to say anything to me. The cashier turned and stomped away. I turned to say something else to my friend when another woman came to me asking is there a problem. I said no, there's isn't.

I continue to talk with my friend and the woman identified herself as the manager and said again, ma'am do you have a problem? I answered again. No, I don't have a problem. The said manager then proceeds to say "I heard the dialog between you and the cashier about the money.

I said so you heard me ask "are y'all still doing this to black people?"; putting their change on the counter instead of in their out reached hand? The said manager said, yes and she does that to everyone. I just looked at her and said "yeah, right ", anyway I don't have a problem, I'm just talking to my friend. The only thing I initially said to the cashier, prior to her taunting me was: "did I leave my purchase here and did you have it in a bag".

The other came from her trying to convince me that she was a good person. Then when she started taunting me, I told her to stop talking to me. These are not the days where black people are going to be quiet when they're mistreated.

She's in the wrong line of work if she's racist. Working as a cashier in a predominately black neighborhood.

Works less than 25% of time. Always get error message - Error processing your request when looking for digital coupons, scanning bar codes, Looking at cart, searching.

I asked manager to over ride to get a 1$ off digital coupon. She said she can not do this. So I asked if she could try on her smartphone and she said she wanted to keep the coupon for her own use. Then asked if she could still give me the $1.00 off coupon.

She said no. So I gave her my cart of over $40.00 in products and told her I'll go somewhere else and left. So Dollar General lost a $40 sell, a long time customer, all for a $1.00 coupon. But you did get something...

lots of negative social media posts from me.

There needs to be a way to empower your staff to honor your coupons... This happen at your store in Greenbrier, TN on Jan 10th, 2023 at 4:30pm.